Privacy Policy

1. Introduction

This Website Privacy Policy ("Policy") describes how NearU Pte. Ltd. (UEN: 202550492M) ("NearU", "we", "us", "our") collects, uses, discloses, and protects personal data obtained through www.nearu.community ("Website") in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA").

2. Data We Collect

2.1 Data You Provide

• Name, email address, and message content submitted via contact or enquiry forms
• Business name and contact details submitted during merchant interest registration
• Feedback or survey responses voluntarily submitted

2.2 Data Collected Automatically

• IP address and browser type
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and session data (see Cookie Policy NEARU-SG-WEB-CP-001)

3. Purpose of Collection

NearU collects personal data from Website visitors for the following purposes:

• Responding to enquiries and contact form submissions
• Processing merchant interest or onboarding applications
• Analysing Website usage to improve performance and user experience
• Complying with applicable legal and regulatory obligations
• Sending requested communications and updates (with consent)

4. Legal Basis for Processing

NearU processes personal data on the following bases under the PDPA:

• Consent — where you have provided explicit consent for a specific purpose
• Contractual necessity — where processing is necessary to respond to your request
• Legal obligation — where processing is required to comply with applicable Singapore law
• Legitimate interests — for Website analytics and security, balanced against your privacy rights

5. Disclosure of Personal Data

NearU does not sell personal data. We may disclose personal data to:

• Service providers engaged to operate the Website (e.g. hosting, analytics, email delivery) under data processing agreements
• Singapore regulatory or law enforcement authorities where required by law
• Professional advisers (lawyers, auditors) bound by confidentiality obligations

6. Retention

NearU retains personal data only for as long as necessary for the purpose of collection or as required by applicable law. Contact form submissions are retained for up to 12 months. Analytics data is retained in anonymised or aggregated form.

7. Your Rights Under the PDPA

• Right of Access — request a copy of personal data NearU holds about you
• Right of Correction — request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent — withdraw consent for processing at any time (subject to legal limitations)

Requests should be submitted to privacy@nearu.community. NearU will respond within 30 calendar days.

8. Security

NearU implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction, including encryption in transit (TLS) and access controls.

9. Cross-Border Transfers

Where personal data is transferred outside Singapore (for example, to cloud hosting providers), NearU ensures adequate protection consistent with the PDPA's Transfer Limitation Obligation, either through comparable data protection standards or appropriate contractual safeguards.

10. Cookies

The Website uses cookies and similar technologies. Full details are set out in our Cookie Policy (NEARU-SG-WEB-CP-001), accessible in the Website footer.

11. Amendments

NearU may update this Policy at any time. The revised Policy will be posted on the Website with an updated effective date. Continued use of the Website following an update constitutes acceptance of the revised Policy.

12. Data Protection Officer & Contact